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Frequently Asked Questions

How do I place an order?

Order can be placed using simple steps as follows :

1) Go To the Order Now page
2) Fill in all the details
3) Choose any additional add-on like shipping or photo on the letter.
4) Redeem a voucher code (if any)
5) Click on Order Now and follow the further steps to payment.

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How are the packages sent?

Package will be sent electronically via E-mail. You will receive a link in email to download your package. Package files are in the form of PDF, you should have a PDF reader to view all the files. You can download Acrobat Reader without any cost from here : https://get.adobe.com/reader/

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Is physical delivery of the package available?

We do provide physical shipping of documents for additional cost as shown below :

United Kingdom - £3.99 GBP

Northern Ireland - £3.99 GBP

Canada - $12.50 CAD

United States - $9.50 USD

Ireland / Europe - €7 EUR

Rest of the World - If you wish delivery to be anywhere other than the above, please ask our admin team at ...... (at the time of ordering) and we will endeavor to get back to you with a price within 48 hours. Please note that physical delivery originates from United Kingdom so sufficient time must be taken into consideration.

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When will I receive my Package?

When placing your order you can now select the date you would like us to process your letter. We will process your package electronically via Email on that date.

Physical delivery time may differ depending on the delivery address.

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Can you guarantee the delivery date?

Unfortunately we cannot guarantee the delivery date but we will be doing our best to deliver the package before Christmas Day.

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Do you have a guarantee?

Yes, 100% Guarantee with our PDF package Documents, ordering is Secure, Fast and Easy using PayPal. All orders are final – No refunds offered – Please check details are correct before submission.

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I have been facing difficulties in placing the order. What should i do?

Please submit a Technical support ticket here and we will get back to you within 24 hours.

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I have a question regarding my order, who do I talk to?

Please submit a support ticket here and we will get back to you within 24 hours.

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